Return&Exchange Policy

At bloom, customer satisfaction is our top priority. We offer a flexible return and exchange policy under the following conditions:

Exchange

• Products can be exchanged within 7 days of receiving the order.

• Items must be unused, in original condition, with all tags and packaging intact.

• The customer is responsible for shipping costs, unless the exchange is due to an error from our side.

Return

• Returns can be requested within 3 days of receiving the order in the following cases:

  • The product received is different from what was ordered.

  • The product is defective or damaged upon arrival.

• All return requests are reviewed within 48 hours, and refunds (if approved) will be processed through the same payment method within 5–10 business days.

Important Notes

• Used or opened items cannot be returned or exchanged for hygiene reasons.

• Promotional or bundle items can only be exchanged if there’s a defect or wrong shipment.

• Proof of purchase (order number or invoice) is required for all returns and exchanges.